Mandatory training includes:

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• Induction

• First Aid Training

• AskTell

• Dementia Friendly

• Training

• Boundaries

• Confidentiality and Safeguarding

• Child and Adult Protection Training

• Fire Awareness Training

 

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Policies

 

During your induction to the organisation you will be taken through some of our policies which are relevant to you.

Some of these include:

• Volunteer Policy

• Health and Safety

• Fire Safety

• Confidentiality

• Health & Safety at Work and Risk Assessment Guidelines

• Conflicts of Interest

• Protection of Vulnerable People

• Smoke Free

• Boundaries

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Declaration Of Previous Criminal Convictions​

Offers of a volunteer placement are made on the understanding that all convictions have been declared. All information will be held in the strictest confidence.

 

Protecting Vulnerable Groups (PVG) And Disclosure Scotland

The volunteer placement is conditional upon membership of the PVG (Adults) scheme or provision of a basic or enhanced disclosure from Disclosure Scotland. We may ask you to consent to subsequent criminal record check from time to time during your volunteer placement as deemed appropriate by the organisation. In the event that such certificate(s) are not supplied your placement with us may be terminated. Volunteers are required to inform the organisation if they are arrested, accused, charged or convicted of an offence. You should notify your Volunteer Coordinator immediately.Some frequently asked questions.

 

How Do I Become a Volunteer?

Volunteers usually begin their journey by first becoming a service user at one of our Community Hubs.

 

This gives you the opportunity to trial our services and to see if volunteering with The Health and Wellness Hub is the right fit for you. Our criteria to become a volunteer says that the person must be unemployed and have one or more of the following: physical disability, learning disability, mental health issue, an unpaid carer, lone parent, affected by addiction or ex offender. If you have been identified as a potential volunteer, you are required to have a Disclosure Scotland check completed. You must also provide us with 2 references from people who know you well but are not related to you or live within your household. We will monitor your progression throughout to ensure a positive destination is achieved at the end of your volunteering experience.

 

Will my benefits be affected when I am volunteering?

You can still volunteer when you are in receipt of benefits but if you are receiving ESA, you must inform Jobcentre Plus if you are thinking about volunteering. You can get a copy of their ‘Volunteering while getting benefits’ leaflet from your local Job Centre Plus office. They will also be able to give you advice.

 

Are my travelling expenses paid?

The Health and Wellness Hub greatly values the work carried out by volunteers and will reimburse your travel expenses. At your induction, your Volunteer Coordinator will issue you with an expenses form and advise you on the most cost-effective transport available. Complete your expenses form each time that you travel to your volunteering position and hand it to your Volunteer Coordinator at the end of the month so your claim can be processed. Ensure you keep a hold of your bus/train ticket as we will need these to be able to process your expenses and if you are a driver we require the amount of milage between your home and where you will be volunteering that day. Please see Expenses Policy for more details.

 

What if I can’t make it to The Hub?

If you are ill or have an appointment, please contact your Volunteer Coordinator as soon as possible to let them know.

 

This will enable them to plan ahead and ensure The Hub will run smoothly.

The Health and Wellness Hub: 01698 262437

Volunteer Coordinator Mobile: 07377 909 787

 

Do I get a uniform?

When you pass your 3-month probationary period, therapists will be supplied with a tunic, T-shirt, ID badge and watch to carry out therapies. All other volunteers will be provided with a polo shirt and ID badge.

 

How many hours do I have to volunteer?

Volunteers would be expected to work a minimum of 2 hours. If you would like to work further hours, please discuss this with your Volunteer Coordinator.

 

How old do I have to be to volunteer?

There is no age limit to volunteering, however, the majority of our volunteers are over the age of 16 years old. I feel I need extra support to volunteeR At The Hub, we work in a person-centred way to make sure that you feel supported to be able to do your training and work. We will work with you to help you reach your goals regardless of any barriers that you may face.

 

How do I resolve an issue, concern or complaint?

If you have any concerns about any part of your volunteering experience, speak to your Volunteer Coordinator in the first instance who will try and resolve the problem.If the problem is with your Volunteer Coordinator, we have a complaints procedure in place which will support you to deal with the issue. Please refer to our grievance policy for further information.

 

What if one of my clients wants to give me a gift?

Occasionally, clients want to give you a gift to thank you for helping them. Please speak to your Volunteer Coordinator before accepting any gifts and refer to our gifts policy for more details.