CASE STUDY 1

 

Our Service user first came to The Health and Wellness Hub back in August 2022 looking a therapy treatment in his local area and hear about us from a word of mouth. He is quite healthy physically with no medical conditions, just an occasional stiff back and muscles as he is in his 80’s. The Service user is quite a social man, being a member and captain of both bowling and golf club and meet with friends and family.

 

As he continues visiting The Hub and receiving therapy treatments, he soon opens up about his challenges. Such as supporting his ex-wife and caring for his adult son who has autism and other medical conditions. Despite his struggles, He has a “keep going” attitude and always up for a laugh.

 

HOLISTIC THERAPIES - Service user is now a long time regular at The Hub and always books for a Full Body massage from our senior therapist. He enjoys the treatments and talking to our staff members (whether what’s on his mind or joking around)

 

CARER BREATHER - He started attending the Carer Breather (Butterfly Breaks) in 2024, as he cares for his son and ex-wife. This gave him the connection to other carers in the area and space to talk.

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REFERRAL - The Service user has been referred to Home Energy Scotland to support him and his ex-wife during the winter.

 

CASE STUDY - Service user agreed to a Case Study for Carer Breather and be part of the Lanarkshire Carers’ Video for his input and feedback.

 

MORAL SUPPORT – Throughout the years we’ve known this service user, he has gone through difficult moments in his life, from his sister passing away and well as close friends and struggling with managing his son’s needs. He comes into The Hub nearly every week for a chat at the reception area. It is important that we take time for him and give him the space to speak his mind, whether it’s about his car troubles or talking about his sister and how he misses her. Offering a warm cup of tea and space to talk about his feeling has really helped him, it also made us aware that while he is a very optimistic person and loves a good laugh, he has been dealing with isolation and loss of loved ones.

 

Having a warm and safe environment, people who know you well and friendly banter has made a difference in him. Service user is very motivated to engage with The Hub, coming by nearly every week from for a friendly chat to staff members, to get a relaxing holistic treatment and peer support services and connect with others.

 

This year has been a challenge for him after losing his sister and his close friends only weeks apart, He has continued to visit The Hub and been given all the support he needs. While a man in his 80’s with a “keep going” attitude.

 

He seems relaxed and more open to talk about is emotions.The Service user has recommended The Health and Wellness Hub to those around him. From those looking for a massage and our other services.

 

“It’s been really helpful to me; the massage and the staff have been so helpful.”

 

“I’m quite happy coming here, everyone including those with mental health or a disability seems really happy.”

 

“Everyone is happy to come in to talk here.”

 

Service user is a keen regular at The Hub, I believe he will be continuing as such. We would like him to continue our peer support group for carers and would like him to join the Men’s Peer Support group.He mentioned having bowling at the Hub and club-based evenings with cards and darts.

 

He also mentioned day trips for those who may have trouble travelling and who may be isolated. Perhaps working with other charities that provide transport.

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CASE STUDY 2

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Our Service User started attending therapies with us in 2017. At the time she was struggling with her pain caused by her arthritis and fibromyalgia. She was also struggling with the breakdown of her family and was no longer on speaking terms with  her mum and siblings as well as trying to deal with being a carer to her daughter who would have been around 1 at the time who was diabetic and needed insulin injections throughout the day and night which was leaving our service user without a full night's sleep. 

Our service user loved to come here for a chat and to let off some steam, she loved to come here also for some much-needed pain relief as she found the relief she got from us with her massage was more beneficial than the medication she was getting from her GP. 

Towards the end of this case study unfortunately her husband was diagnosed with terminal cancer and eventually passed away, leaving service user a widow and a single mother to her daughter who is only 10. Before service users husbands passing we referred her (with permission) to Lanarkshire Carers and offered to contact services such as Macmillan but at that moment she felt she was getting enough support at the Hospice and didn’t need a Macmillan referral – she also didn’t feel she had the mental energy to deal with another worker. When service user books back in we will check In again to see if she needs support from any other organisation and we will refer her straight away to anyone that can help.

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Service user participated fully with her deep tissue massages with us taking away some barriers for her. We made sure she had:

 

• An appointment she could fit in between her daughter's insulin injections and hospice visits to her husband – we worked with service user to make sure she had an appointment that suited both her and her daughter's needs . Service User was aware if she ever needed to cancel even at last minute to let us know and reassured her that we wouldn’t be upset and at the hub there is never a cancellation fee either, Service User appreciated that but still attended her appointments as she felt they helped her that much. 

 

• Appointments are affordable for her-we have taken away a financial barrier as Jane might have been paying double the price elsewhere which she has commented on saying it would have been hard for her to afford. Service User will also be getting our loyalty card hen she books back in entitling her to a free 30 minute therapy.

 

• Service User has no family to watch her little girl so we take that barrier away by making sure she can bring her daughter into the appointment with her – service user has a choice to let her daughter in the room with her or she can leave her out in our safe seating area just outside the therapy room where staff supervise her daughter  and entertain her by  talking to her and giving her colouring in materials (she is usually happy just sitting on her iPad though)

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Service users motivators for coming is a friendly conversation and pain relief physically for her arthritis and fibromyalgia, mentally for all the stress she has in life  and emotionally for the stress and pain of her family and trying to navigate life on her journey as a newly single parent and a widow at a young age.

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Our service user leaves every appointment happier and always states she feels much lighter , has a better rest and feels less stressed and doesn't feel that her fibromyalgia pain and arthritis pain is affecting her that much as she feels the pain relief from the massage.

 

Service User testimonial below:

"I have been a client of Claire’s for 10 plus years and cannot recommend her highly enough. I suffer from psoratic arthritis and fibromyalgia and this causes me an immense amount of pain. Claire seems to know exactly how help ease the pain, its the biggest stress relief ever. I have a-lot emotionally going on at home and she seems to know exactly when to chat and when to allow me to chill. I cannot recommend her highly enough, I am so grateful to her and she has become a good friend."

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CASE STUDY 3

Service User started attending the hub in 2025, she heard about the hub and the services we offer while attending Phoenix Futures Addiction group part of North Lanarkshire Alcohol & Drug partnership, Service User is a recovering alcoholic and has attended Phoenix futures for the pat 3/4 years sharing her recovery and helping others in the same situation.

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She has Arthritis and suffers back, neck and shoulder pain which gets worse sitting at a desk for work each day she also has COPD, she knew using the hubs services would be good for her aches and pains when she heard we were going to be opening on Saturday’s she got booked in for a full body massage and has been attending since.

 

Service User books for a full body massage as her preferred therapy as this helps her manage her aches and pains and cramping in her legs that she also suffers from especially at nighttime therefore booking in most Saturday’s.

 

She has also been booking in for our late-night Thursday therapies she does this through emailing to get booked in as this is her preferred way to do this.

 

Service User gets pain relief after having her therapies and said it helps a lot especially at night with her leg cramps as she say’s she sleeps better after her therapy.

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She has family that live close to where the hub is so she can go for a visit before or after getting her therapy which she also looks forward too.

 

Service user Testimonial:

Service User said since attending the hub “My wellbeing has improved my body has definitely benefited from getting my therapies which is always carried out by Maureen I would highly recommend, Maureen is always happy to listen and have a blether” Rachel at reception is pleasant and accommodating I’ve had very positive experiences at the hub very warm and welcoming."

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"I have since brought my Husband, Daughter and my aunt to the hub for therapies and they all benefit from their treatments."

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“I would like to see the hub offer more evenings and weekends as  event are day time."

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CASE STUDY 4

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Service User has been coming to The Health and Wellness Hub since 2017 as a service user and comes every single Tuesday for a 30-minute neck and back massage (sometimes reiki) for her pain relief as she has neuropathic pain and is in chronic pain 24 hours a day. She does feel coming for her weekly massage takes the pain away for a few hours – sometimes a few days!

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Service User feels if there were no Health and Wellness Hub she would be stuck at home, crippled in pain which would in turn affect her negatively with her social life as she wouldn’t be able to get up and out as much which then would lower her mood, mental health and emotional state. She feels so passionately about the hub and services offered she recommends to everyone.

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The barriers we take away for Service User are:

• Being affordable – Her and her husband are both disabled and have both been out of work through pain-related issues before they retired so don’t have savings etc and really depend on our prices being the price they are.

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• We offer her a repeat appointment which saves her the worry and hassle of trying to book every week. It takes away the stress for her having to remember different times. She really appreciates having the same day and time and works her life around that appointment.

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• Service User finds the parking right outside the building a fantastic help, and the building being disabled friendly- the therapy room not being far from the main entrance is bliss for her as Tricia must walk with a walking stick.